Business Communications

Applications need more than compute — they need to reach people. innade.cloud provides business communication services integrated with the platform, including transactional email and SMS powered by msgSent.io, one of the OSCA Solutions products running on the same infrastructure.

Ideal For

Business email
Transactional email
SMS notifications
Customer comms
Marketing teams

Overview

Business Communications covers the messaging layer your organisation and applications depend on — from professional email on your domain to high-deliverability transactional email, SMS notifications and voice services. Everything runs on innade.cloud infrastructure with secure authentication configured as standard, so your messages reach inboxes rather than spam folders.

For day-to-day business mailboxes, our dedicated Business Email gateway service provides a straightforward entry point. This Communications service extends that foundation with application-driven messaging — SMTP relay, API-based transactional email, SMS via msgSent.io and hosted PBX — all integrated with the platform your workloads already run on.

What's included

Business email hostingProfessional mailboxes for your organisation and domains — see also our dedicated Business Email gateway page.
Transactional email (SMTP/API)High-deliverability email for applications, password resets, order confirmations and automated workflows.
SMS messaging via msgSent.ioAPI-driven SMS integrated with your applications on innade.cloud — the same platform powering OSCA's own messaging product.
Delivery analyticsTrack sends, bounces, opens and engagement to improve deliverability and diagnose delivery issues.
Secure authenticationSPF, DKIM and DMARC configured for trusted sending and domain reputation protection.
Hosted PBXCloud-based telephony for teams that need professional voice communication alongside email and SMS.

Benefits

Keeping communications on the same platform as your compute and data simplifies DNS management, reduces vendor sprawl and gives you a single team to speak with when something needs attention. Because msgSent.io runs on innade.cloud in production, our email and SMS infrastructure is proven at scale — not a resold add-on with opaque routing. Reliable delivery, transparent analytics and secure authentication help your organisation communicate with confidence.

Common Use Cases

Business email hosting
SMTP relay
Transactional notifications
SMS via msgSent.io
Hosted PBX

Technologies

SMTP SPF / DKIM / DMARC msgSent.io API

Communications that scale with your platform. Start with Business Email for professional mailboxes on your domain, then add transactional email and SMS as your applications grow. Pair with Cloud Hosting for application delivery and Networking & Security for DNS and domain management — one platform from inbox to infrastructure.

Frequently Asked Questions

What is the difference between Business Email and Communications?

Business Email is our gateway service for professional mailboxes — ideal for teams needing email on their domain. Communications covers the broader messaging platform including transactional email, SMTP relay, SMS via msgSent.io and hosted PBX for application-driven and multi-channel communication.

Can I send transactional email from my application?

Yes. We provide SMTP relay and API-based sending for transactional email — password resets, order confirmations, notifications and more. Delivery analytics help you monitor bounces and engagement.

How does SMS via msgSent.io work?

msgSent.io is an OSCA Solutions product for SMS messaging, running on innade.cloud. Integrate via API from your application to send verification codes, alerts, appointment reminders and customer notifications with delivery tracking.

Do you configure SPF, DKIM and DMARC?

Yes. Secure email authentication is configured as part of onboarding. We guide you through DNS records to protect your domain reputation and improve deliverability.

Can you migrate email from Google or Microsoft?

Yes. We provide email migration support with DNS guidance to move mailboxes from Google Workspace, Microsoft 365 or other providers with minimal disruption. See also our Migration Services on the homepage.

Need email or messaging for your platform?

Integrated communications on infrastructure you can trust. Tell us about your requirements and we'll recommend the right setup.

Explore Communications